When something breaks down, your
customer wants it fixed NOW. Waiting a few
days or worse weeks is no longer an option.
At Amethyst we understand that your
reputation and success depends on understanding
and efficiently servicing the complex demand
chain to maintain and repair your products,
whether supplying to dealers, field based
engineers, workshops or customer premises.
Customer expectations are increasing and the
competition are getting better – to
stay on top you need an effective parts distribution
system, impeccable stock holding accuracy
and inventory control, and of course timely
and accurate delivery whilst still keeping
Amethyst can help. Amethyst people are experienced,
qualified, professional but above all passionate
about what we do and the positive impact it
has in helping our clients to succeed.
The service standards are second to none with
kpi's like 99% order fill, 0.07% total error
rate and 99.7% stock accuracy routinely achieved.
We know that waiting on a part can cost you
financially and the end customer in terms
of service levels. We offer real-time pick
& pack so you know the part that your
field engineer ordered is actually in stock
and has been picked for THAT job.
We can deliver to and from your field-force
and customers according to pre-defined service
levels or warranty agreements.
All our sites are ISO 9001.2001 accredited
and we also have many years of success in
dealing with the demands of the MOD and NATO
and are accredited by both.